Terms and Conditions

1. Scope of Application
These General Terms and Conditions (GTC) govern the legal relationship between Slow Tours Bulgaria Foundation and the Tour participants as well as third parties booking Tours for Tour participants or acting as agents for Tours (hereafter "Customer(s)") for all services provided by Slow Tours Bulgaria Foundation, in particular the organization of excursions (hereafter "Tour(s)") and their guiding as far as Tour guiding is not provided by third-party providers. For all activities of third-party providers, Slow Tours Bulgaria Foundation merely acts as an agent; however, such activities are carried out in the name of and according to the terms and conditions of the third-party providers. The present GTC form an integral part of any individual contract independently of the medium through which the contract is closed.

2. Conclusion of Contract of Booking
Bookings can be made through different distribution channels (internet, travel agency, hotel, Tourist information, etc.) by telephone, e-mail, or in person. For free participation, too, a booking must be made. Otherwise, Slow Tours Bulgaria Foundation may exclude the participant from the Tour. On the occasion of the booking, Customers shall pay a 20% deposit of the total Tour cost to reserve the Tour. If bookings for Customers are made by third parties (including bookings of Customers for other Customers), such third parties are liable both for payment of the booked service and Customers' agreement to these GTC. The contract between the Customer or the third party making the booking, respectively, and Slow Tours Bulgaria Foundation is concluded with the unconditional acceptance of the booking by Slow Tours Bulgaria Foundation. Through the booking, the Customer as well as any third party making the booking accept the present GTC as binding. Slow Tours Bulgaria Foundation will not accept any non-binding reservations.
 
3. Payment of Balance Due

Full payment of balance due can be made via bank transfer, PayPal either before or after the Tour and as agreed in the booking email. If Customer(s) decide to pay the balance due via PayPal, Slow Tours Bulgaria Foundation will add a 5% transaction fee to Customer(s) invoice (PayPal charges 5% for the international transaction/transfers). Customer(s) must send Slow Tours Bulgaria Foundation an email request to pay via PayPal prior to the Tour, if Customer(s) choose that payment method, and in turn will receive an invoice with a link to PayPal.


4. Rates and Terms of Payment
The Tour price per person (hereafter "Tour Price") is stated the price list in Euros. All prices are quoted including VAT. Prices are subject to change according to section 8 below. 

5. Cancellations / Changes in Bookings by the Customer
Slow Tours Bulgaria Foundation does not offer any cancellation insurance. 

5.1 Regular Plovdiv Walking Tours
Regular Plovdiv Walking Tours can be cancelled up to 48 hours before the Tour start free of charge.

In case of cancellation less than 48 hours before the Tour start and in case of no-show, the full Tour Price per Customer is charged.

The terms of cancellation / changes in bookings as mentioned above also apply to bookings that are made less than 48 hours before the Tour start.

5.2 Customised Tours, Food Tours, Day Tours from Plovdiv
Cancellations and changes in bookings (i.e. any change in the Tour, in the number of Customers or in the Tour date) must be made in writing by e-mail and are legally binding upon confirmation by Slow Tours Bulgaria Foundation. For any change of booking a handling fee of EUR 15 in addition to any additional costs of the Tour is due. In case of cancellation the following fees apply:

 

  • Cancellations made until 30 days of the Tour date, no cancellation fee will be applied. Deposit will be refunded.

  • Cancellations made between 30 days and 10 days prior to Tour date or less, the deposit will not be refunded.

  • Cancellations made between 9 days and 5 days before the Tour date, 50% of total cost will be applied as a cancellation fee.

  • For cancellations made less than 5 days before Tour date, 100% of total cost will be applied as a cancellation fee.

  • No shows are responsible for 100% of Tour fees.

  • In the unlikely event that Slow Tours Bulgaria needs to cancel booked Tour; full refund will be provided.
     

Any deviating terms of cancellation are communicated by Slow Tours Bulgaria Foundation in the confirmation of booking.

Acceptance of any changes in Tours confirmed by Slow Tours Bulgaria Foundation is at Slow Tours Bulgaria Foundation's free discretion.

6. Cancellation by Slow Tours Bulgaria Foundation
It is at Slow Tours Bulgaria Foundation's free discretion to cancel a Tour that is jeopardized, considerably hindered or made impossible due to force majeure, meteorological hazard, official measures, political disturbances, strikes, demonstrations, difficult traffic conditions, closed roads or similar unforeseeable events. The same applies if the minimum number of 5 participants paying the full Tour Price is not reached for Tours with minimum number of guests required. The Tour Price that has already been paid will be refunded, further compensation claims are excluded.

7. Travel Insurance

Slow Tours Bulgaria Foundation strongly recommend Customer(s) to purchase full travel insurance to cover for any cancellations, delays, medical bills, medical evacuation, loss/damage or theft of property etc. If Customer(s) choose not to get travel insurance Slow Tours Bulgaria Foundation will not be liable or responsible for any costs, problems or events that happen before, during or after the Tour(s) with Slow Tours Bulgaria Foundation.


8. Changes in Tour Prices or Services
Slow Tours Bulgaria Foundation reserves the right to change the Tour Price according to the price list or the agreed Tour Price, respectively, in case of extraordinary circumstances.

Extraordinary circumstances are in particular:

- changes in the rates of third-party providers, e.g. of transportation companies
- newly introduced or raised taxes, charges or fees

Changes in Tour Prices in case of extraordinary circumstances are communicated 2 weeks prior to the Tour start at the latest. If the difference between the new and the initial Tour Price exceeds 10%, the Customer is entitled either to withdraw from the contract upon written notice within 5 days after communication of the change in Tour Prices against full refund of any Tour Price already paid or to book an alternative Tour of Slow Tours Bulgaria Foundation in the value of the initially booked Tour without any rebooking fee. Further compensation for damages is excluded.
 
Slow Tours Bulgaria Foundation reserves the right to change the Tour program at any time, prematurely curtail the Tour or offer alternative solutions in case of extraordinary circumstances. Any additional costs of the Tour shall be borne by the Customer. Slow Tours Bulgaria Foundation undertakes to immediately inform the Customer of any changes in services and/or in the program. If the alternative solution is more expensive than the initially booked Tour or unreasonable for the Customer, Customer is offered withdrawal free of charge. Refunds are effected in the same way as payment has been made. Further compensation for damages due to change(s) in Tour Prices or services is excluded.      

9. Terms of Participation
Tours are offered subject to the terms published by Slow Tours Bulgaria Foundation (e.g. with regard to language, Tour guiding, etc.).

 

Lead Tour participants may be asked to identify themselves before the Tour start by showing their ID or passport according to the booking; otherwise, Slow Tours Bulgaria Foundation may exclude both the lead Tour participants and Customers for whom the booking was made from the Tour without refund of the purchasing price. Minor Customers must be accompanied by a person having the power of representation.

 

Coaches are not equipped with a ramp. Disabled Customers who need assistance in getting on and off the coach are requested to organize such assistance themselves. Pets are not allowed with the exception of companion dogs for disabled persons. Customers undertake to inform Slow Tours Bulgaria Foundation of any health problems including food allergies.

 

Adequate health and accident insurance coverage is the responsibility of the Customers (including supplementary mountaineering or sports insurance against accidents in case of Tours with outdoor activities or sports).

 

Joining a Tour under the influence of drugs, medicines and/or excessive alcohol is not permitted.

 

Customers undertake to strictly comply with these GTC, the terms of participation of third-party providers, the instructions of Slow Tours Bulgaria Foundation, of third-party providers, of support staff as well as external Tour guides and rescue staff. Furthermore, Customers are obliged to wear seat belts and to use child safety seats, if applicable. Slow Tours Bulgaria Foundation reserves the right to exclude a Customer from the Tour with immediate effect in case of health problems, non-compliance with the terms of participation or violation of these GTC or any instructions. In case a minor Customer is excluded, the accompanying person is also excluded from the Tour. In case the exclusion is made prior to the Tour start, the terms of cancellation apply analogously. In case the exclusion is made during a Tour, the Customer has no right to a refund of the Tour Price. In case of exclusion, any and all claims for damages against Slow Tours Bulgaria Foundation are excluded.

If the Customer is not present in time at the departure respectively meeting point for the start of or during the Tour, Slow Tours Bulgaria Foundation reserves the right to exclude the Customer from the Tour after a waiting period of 10 minutes for a half-day Tour or 15 minutes for a day Tour and to depart without the Customer. In this case, the Customer is neither entitled to a refund of the Tour Price nor may the Customer claim any damages. Furthermore, Customer must pay for any additional costs (e.g. transportation back to the starting point) him- or herself.
 
10. Liability

10.1 Limitation of Slow Tours Bulgaria Foundation's Liability
Customers undertake all activities at their own risk. Any liability of Slow Tours Bulgaria Foundation is limited to the Tour Price. Slow Tours Bulgaria Foundation's liability for slight negligence, assisting persons as well as consequential damages and lost profit is excluded. Slow Tours Bulgaria Foundation does not assume any liability in case of non-fulfillment of contractual obligations that results from omissions or contract violation by the Customer (in particular due to violation of the terms of participation in section 9). In case of cancellation of a Tour, Slow Tours Bulgaria Foundation is only liable for the refund of the Tour Price if no alternative Tour is offered. Slow Tours Bulgaria Foundation does not assume any liability for the disappearance of personal items, cash, valuables, luggage, photographic equipment, etc. as well as loss, theft, damage or misuse of checks and credit cards.

10.2 Exclusion of Liability for Offers of Third-party Providers and in Case of Force Majeure
Slow Tours Bulgaria Foundation does not assume any liability for the offers and services of third-party providers nor does Slow Tours Bulgaria Foundation assume any liability for damages based on circumstances that are beyond Slow Tours Bulgaria Foundation's control, such as force majeure, natural events, catastrophes, changes in program due to non-adherence of train, bus or ship transportation companies or other third-party providers to their schedules, etc. Customer undertakes to claim any damages directly from the third-party provider.

10.3 Customer's Liability
All activities for which Slow Tours Bulgaria Foundation acts as an agent and which are carried out by third-party providers or are organized and/or carried out by Customers themselves incur at Customer's own risk. Slow Tours Bulgaria Foundation is not liable for the consequences of any accident. Slow Tours Bulgaria Foundation expects from each Customer a considerable degree of personal responsibility. Customers only participate in activities that are compatible with their physical condition, in particular their health and physical efficiency. Customers are in particular responsible for an adequate equipment (clothing, footwear, sun protection, etc.).

11. Deadline for the Assertion of Claims
Customers' claims towards Slow Tours Bulgaria Foundation due to non-fulfillment or fulfillment not in accordance with the contract must be asserted within 30 days after the contractually agreed Tour date in writing with a detailed explanation of the claims. A complaint vis-à-vis the Tour guide is not sufficient. Claims received by Slow Tours Bulgaria Foundation after expiry of this deadline cannot be accepted anymore, except if Customers prove that they were faultlessly prevented from meeting such deadline.
 
12. Data Protection
Customers agree that their data, in particular Customer's name, address, telephone number, birth date, nationality, gender and credit card details, are collected by Slow Tours Bulgaria Foundation for the carrying out of certain Tours according to the contract. Such data can be forwarded to third-party providers.

13. Amendments to these GTC
Slow Tours Bulgaria Foundation may amend these GTC at any time without prior notice. An updated version of the GTC will be immediately published on Slow Tours Bulgaria website with a clearly stated amendment date.

14. Severability
In case any of the provisions of these GTC shall be held or become invalid, void or unenforceable in any other way, the validity of the remaining provisions shall not be affected thereby. In case of unenforceability of a provision, such provision shall be replaced by an enforceable provision that reflects the intention and purpose of the invalid provision as closely as possible. The same procedure applies if a gap in these GTC becomes evident.
 
15. Applicable Law and Place of Jurisdiction
Bulgarian law shall apply to the legal relationship between the Customer and Slow Tours Bulgaria Foundation (with the exclusion of conflict of law rules). For claims against Slow Tours Bulgaria Foundation, the exclusive jurisdiction of the ordinary courts at the seat of Slow Tours Bulgaria Foundation is agreed.

*This page was last updated on: 25 May 2018

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Slow Tours Bulgaria, Plovdiv 4000, Bulgaria

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