Privacy Policy

Welcome to Slow Tours Bulgaria!

We respect your right to privacy. This Privacy Policy sets out details of the information that we may collect from you and how we may use that information. This Privacy Policy should be read alongside, and in addition to, the Terms and the Cookies Policy. Please read this Privacy Policy carefully.

Unless otherwise defined in this Privacy Policy, terms used have the same meaning as in the Terms.

1. About Us

  • 1.1      In this Privacy Policy, references to “we” or “us” are to Slow Tours Bulgaria, a company incorporated in Bulgaria (registered number 177243546) whose registered office is at “Musala” 2 Str, 4000, Plovdiv, Bulgaria, who will be the controller of any personal data processed as described in this Privacy Policy.

  • 1.2      If you have any questions about your personal information, please contact us through the options provided in section 14 below.


2. Use of the Website and Online Content

  • This Privacy Policy applies only to your use of the Website and the Online Content available on it. Partner Institutions or other linking sites found on the Website may also gather information and you should consult those other parties’ privacy policies as appropriate and applicable.

3. Collection of Information

  • 3.1      When you access the Website via any means, request tour information, request to book a tour, read the online content on the Blog or other material, respond to or participate in any survey or questionnaire sent to you by us, request information via the contact forms, or make a tour booking through the Website, we may collect, store and use certain of your personal information in line with this policy. We may also ask you for information when you report a problem with the Website or the Online Content.

  • 3.2      To Book a Tour or Request Tour Information like availability and price on the Website, we ask for your name, email address and a phone number. We may also ask you about your gender and nationality to understand more about you (responding to these questions will always be optional, however). We will also store the results of a survey.  When you book a tour, our pay a deposit for a tour, will also collect and process your credit card or other payment details. If you contact us, we may also keep a record of that correspondence.

  • 3.3      We may also collect data relating to your visits to the Website that cannot identify you but records your use of our Website and Online Content including, for example, details of how long you have used the Website and the Online Content for.

  • 3.4      We may also collect your computer’s IP address in order to help us tailor the service to your location.


4. Use of Your Information

  • 4.1      By accessing the Website via any means, using the Online Content, Booking a Tour, Requesting Information, Contacting Us through the Contact Us Form, or making a tour purchase via the Website, you agree that your personal information may be collected, stored, used and shared by us and our partners, content providers, or third parties we work with, for any of the following purposes:

    1. (a) to provide, maintain, protect and improve the quality of the Website and the Online Content we offer;

    2. (b) to provide you with a personalised browsing experience when using the Website;

    3. (c) to fulfil any contractual agreements between you and us;

    4. (d) if you have paid deposit for a tour, to send you details of our other products and services which we think may interest you, unless you opt out as described at paragraph 9.1.3 below.

    5. (e) to tailor our advertising on social media to your use of the Website;

    6. (g) to allow you to use the full range of features on or via our Website;

    7.  (i) to comply with legal and regulatory requirements;

    8. (j) to contact you occasionally in order to invite you to share your opinions and experiences of Slow Tours Bulgaria;

  • 4.2      We may use your email address to send you Tour notices and updates about our Services.


5. Storage of Information

  • 5.1      Slow Tours Bulgaria Website is hosted on the platform. provides Us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall.


  • 5.2 All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 

6. Legal Basis for Processing Your Information

  • 6.1      Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

  • 6.2      However, we will normally collect personal information from you only (i) where we have your consent to do so, (ii) where we need the personal information to perform a contract with you, or (iii) where the processing is in our legitimate interests and not overridden by your rights. In some cases, we may also have a legal obligation to collect personal information from you.

  • 6.3      If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as the possible consequences if you do not provide your information).

  • 6.4      Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

7. Communicating With You

  • We may contact You to notify you regarding your Tour, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our Company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.


8. Disclosure of Information

  • We may disclose your personal information to third parties when permitted by law including:

    1. (a) with your consent;

    2. (b) to our suppliers in order for them to help us provide our services to you, this includes:

      • tour operators, tour agencies, tour guides, transportation providers and suppliers we partner with to deliver tours and services to you;

      • our payment services provider (as discussed at paragraph 3.2 above) when you make a purchase or  process a payment;

These suppliers’ use of your personal data may be subject to their own privacy policies, which are available on their websites, and which we suggest you familiarise yourself with in the relevant circumstances set out above.

  1.  (d)  if all, or substantially all of our assets, are acquired by a third party provided that they continue to use your information substantially in accordance with the terms of this Privacy Policy, in which case information held by us will be one of the transferred assets; and

  2. (e)  if we are under a duty to disclose or share your information in order to comply with any legal obligation, or in order to enforce or apply our Terms and other agreements; or to protect our rights, property, or safety, our users, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


9.  Data Retention

  • 9.1      We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

  • 9.2      When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.


10. Your Rights

  • 10.1      You have the following data protection rights:

    • You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided under the “Contacting Slow Tours Bulgaria” heading below.

    • You may also email us at in order to access, correct, delete or update your personal information on our systems. We will answer every email as promptly as possible.

    • Similarly, if we have collected and process your personal information on the basis of your consent, then you can withdraw your consent at any time.  Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

    • If you have any privacy-related questions or unresolved problems, you may contact us using the information provided at paragraph 13 below.

    • You have the right to complain to a data protection authority about our collection and use of your personal information.  For more information, please contact your local data protection authority. (Contact details for data protection authorities in the European Economic Area, Switzerland and certain non-European countries (including the US and Canada) are available here.)

    • The Website may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies. Please check these policies before you submit any personal information to these websites.


11. Children

  • We strongly believe in protecting the privacy of children. In line with this belief, we do not knowingly collect or maintain personal information from persons under 18 years of age, and no part of the Website is directed to persons under 18 years of age. If you are under 18 years of age, then please do not use or access the Website at any time or in any manner. We will take appropriate steps to delete any personal information of persons less than 18 years of age.


12. Cookies

  • 12.1      The Website uses cookies. Cookies are small files stored on your computer’s hard drive which are used to collect your personal information. You may choose to refuse cookies but, if you do so, some of the functionality of the Website may no longer be available to you.

  • 12.2      For more information about cookies, including further details as to what they are and how to refuse them, please see our Cookies Policy.

13. Updating this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 


14. Contacting Slow Tours Bulgaria

  • If you have any questions, comments or complaints about this Privacy Policy, or if you would like to: access, correct, amend or delete any personal information we have about you, please contact us using the details below:


  1. Slow Tours Bulgaria Foundation
    FAO: Data Protection Officer
    “Musala” 2 Street
    Plovdiv, 4000




*This page was last updated on 24 May 2018.

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Contact Us!

Slow Tours Bulgaria, Plovdiv 4000, Bulgaria

+359 876 866 511



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​© 2019 Slow Tours Bulgaria, a project of Slow, Green and Health Tourism Bulgaria Foundation

Registered in Bulgaria with BULSTAT number 177243546 | official registry